Delivery ~
Order Tracking
Order Tracking
To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.
Jolie Shipping Information
We offer FREE Standard 3 Day Ground Shipping on all U.S. merchandise orders $35 and over (excluding taxes).
We offer FREE International Shipping on all Canada merchandise orders $35 and over (excluding taxes).
All orders are shipped from the U.S. and transacted in U.S. dollars.
Standard 3 Day Shipping
PRE-ORDER AND BACK-ORDERED ITEMS
If your order contains pre-order or back-ordered items, we will ship items as soon as they are available. Your order may arrive in multiple packages. For International orders, please note that we will hold the entire order until the pre-ordered or back-ordered items are available. We cannot split or combine any orders. If you have any questions, please contact our customer service department at customerservice@jolie.com or call us at 1-444-555-2233.
SHIPPING COSTS + DELIVERY TIMES
Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.
If your order contains a hazmat item (e.g., nail polish, pressurized spray cans, etc.), it must ship ground 3 Day Shipping (2-8 days total delivery time).
Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday and Friday. BiteBeauty.com offers FREE Standard 3 Day Ground Shipping on all U.S. merchandise orders $35 and over (excluding taxes). Select items considered hazmat (hazardous materials) are restricted and must be shipped with Ground Service. Orders $35 and over always ship Standard 3 Day Ground Shipping for free—no promotion code needed. For shipments totaling less than $35, there is a delivery charge of $5.95 for Standard 3 Day Ground Shipping. Our standard shipping option is Standard 3 Day Shipping.
INTERNATIONAL SHIPPING
We ship international orders through DHL Express and DHL eCommerce. Jolie.com offers $9.95 flat rate shipping for orders $50 and above. Where available, you will be able to select your preferred shipping method at checkout. Shipping costs are calculated based on the size, weight and destination country/region of your package once you begin the checkout process. For your convenience, the shipping costs provided included all import duties, taxes and applicable fees.
All orders ship Monday through Friday, excluding federal holidays within the United States.
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1-2 business days after the order has been placed. The email will contain shipment details, your tracking number, and a package tracking link. To track an order on BiteBeauty.com, sign in to access My Account that will contain your order information. You can also contact Jolie Customer Service to track your order.
For more information or questions, please contact Jolie Customer Service via email (customerservice@jolie.com) or via phone at 1-444-555-2233. Operating hours are 24 hours a day, 7 days a week, excluding holidays.
